Two words for you: ATR Inbox.
Okay, technically, “ATR” isn’t a word. It’s an acronym for “Authorization To Return,” and for me, it may as well be spelled “DIE, FATA$$” because I hate it.
For one thing, I can’t wait for someone to come and let me know they need an ATR. When I have to cover the pricing request inbox, the Customer Service Reps will send me an IM or come to my desk when they need my help. That’s awesome. When I have free time, I can skim over the inbox requests and load them as they’re ready.
With the ATR inbox, the damn thing goes bonkers. It can be slow for the morning and then absolutely go ballistic in the afternoon. Or it might go bonkers in the morning, then be dead in the middle of the day, only to get busy again before end of business. It’s frickin’ stupid, and of course, they have a series of pretty unreasonable demands about how fast they expect us to provide them with this information.
To make matters worse, much much worse, the email messages which are sent from the ATR inbox have my name on them. When the ATR Coordinator sends out emails, they come from the ATR inbox address, with a “sent by” addendum. When I send out emails from the ATR inbox, they come from me, addressed as by me.
I don’t know why this is, and no matter how I try, I can’t get this behavior to modify. I’ve done everything I know how – which wouldn’t quite fill a thimble because this abomination is Lotus Notes email, not something useful – and I haven’t gotten anywhere. Tomorrow, I might just call the help desk and see if they can figure it out, because it’s beyond annoying.
Needless to say I’m going to be less than productive today, while I fight to figure out how to balance doing the job of two people. I don’t have to cover the ATR inbox very often, thank God, but when I do, I really loathe it.
How’s your weekend shaping up?