Holy CRAP, what a day it’s been. And, it ain’t over yet.
I came in to a turd-nado of events at the ATR desk. I don’t technically work the ATR desk, but I *am* the primary trainer (supposedly) for the new ATR Coordinator. So when she’s in a jam, I have to bail her out. She’s got a bum back, same as me, but with a different issue, so she came in today and needed to go see a doctor.
Before she left, we had to use a macro in Excel to load a bunch of return requests for a particularly large and fussy customer. My predecessor designed the macro-web page system years ago, when everything was still printed. Then one day last year, our ATR Coordinator (remember J?) came to me and asked me to make the physical printing part of the process go away. So I did, not realizing it was going to break this specific, fussy customer’s macro-web page loading system. Guess how we found out?
So the ATR Coordinator leaves to go see her sawbones, and I had to figure a way around the system. I did, but it means a lot of manual work after their created. *Sigh* Care to guess who will have to do that tomorrow (it AIN’T happenin’ tonight)?
While she was gone I had to clean up a couple of messes she inadvertently made. it’s not a big deal, but it’s one more thing I have to do.
I’m also standing in for my boss on a report he generates every morning for our warehouse guy. He needs it to outline his work for the day, and my boss wants a copy of it emailed to him when he’s out of the office, like he is this week.
Then, I got notified about a customer conference call I needed to be on. Only problem is, I not only had to be ON the call, I had to LEAD the call, and walk through the process we developed for the customer. We have to do it over Microsoft Live Meeting, and that’s when we find out this guy doesn’t have it installed.
So that’s out. Now I have to walk him through the process BLIND, and describe it well enough he can follow along. I have screen shots in my documentation (yes, an eight page how-to document I created). It describes how to get to the site, and how to do what he needs to do in there.
Except, about a third of the way through what I’m supposed to tell the customer personnel, I find out he can’t connect to the shared site he needs. That means he can’t get to the document we’re discussing.
So someone has the wherewithal to mail it to him. Good news, right? Oh, yeah, great news. He takes it, starts looking for items he sent an email about just today (this morning), only finds one of them, and it’s a month past due. He starts sort of ranting about how maybe we have a size and direction misalignment between their company and ours. They’re small; we’re big. They’re build-to-order. We need lead time to manufacture the parts.
He says maybe he should tell his engineers to start looking for somebody more like us in the industry. (Threatening big companies works really, really well. Ask Amazon.) My boss kept his cool throughout. He listened, he agreed, and he offered insights on how to make the process we have work, including “tweaks” to make it more specific to the customer.
See that last part there? That’s my responsibility. I have to make the “tweaks” so it works. Basically, if the customer puts it on a wish list, I’ll have to find a way to fulfill it or have a doggone good reason why it can’t be done. With support.
So the guy gets calmed down, but he still isn’t able to connect, and I need to open a help desk ticket for it. So I did, and now I wait. If I don’t hear something back soon (tomorrow soon, probably), I have to call the help desk and find out what’s up.
So far, I can’t get the guy connected to anything and he can’t see the site to know what I’m talking about. And now he’s railing about what he doesn’t see on the sheet we sent him, probably because the sheet hasn’t been updated in a while. So he’s itchy to drop us as a supplier (it seemed to me) and we’re supposed to lick boot to make him happy. And I’m the one who gets to do the licking with this application I already designed just for them.
Then I get off that gum-scrapping experience only to have to walk the ATR Coordinator through the things she needs to do to finish that manual loading process. But I still have to do the final steps myself.
At this point, I just want to go home. I don’t know why today feels so horrible, but it does. And I can’t wait for it to just…end.
How’s Monday been for you?