Lousy weather. Cold, windy, now snowing like the dickens. And I didn’t want to get out of bed this morning, at all.
But to make matters worse, I have an ATR Coordinator who thinks she can pass off her tasks to me because she feels too busy to address them.
I got a call from a customer about an ATR number issued to him today. He asked for the ATR Coordinator by name – he got it from the email she sent notifying him of the ATR – because she didn’t answer her phone.
So, I took his name and phone number and physically walked it to her desk. Which is next to mine. I figured I’d find her away at lunch or something.
Nope. She sat there, doing her thing, with her earbuds in so she can’t hear anyone and her phone forwarded to voice mail. Just sitting there. Doing her job, but not juggling ten or fifteen things to keep her from delighting the customer, which is our corporate vision and purpose.
I put the note down on her desk and told her what it was about, and about then she decided to pop out the earbuds and say, “Hold on a minute, I can’t hear anything. What?”
I drew a breath and went through it again, explaining the customer called about an ATR. I turned to walk away, and she said, “Oh, this goes to the ATR Coordinator at the other division.”
I stopped. “Excuse me?”
She handed the sticky note back to me. “Yeah, this goes to the Quality Engineer over there. Not to me. All we do is enter the information. That’s it.”
I took the paper and walked it to the quality engineer in question, and she actually paused the phone call she was on to address me. I explained, briefly, what the note was about, and she took care of it less than ten minutes later.
Why didn’t our ATR Coordinator take care of it? Why did she try to pass it back to me? I don’t know. I really don’t. This isn’t my job, isn’t my area, and isn’t my responsibility. I was more than a little irked. My first temptation was to march into my boss’s office and ask him WTF. But not this time.
If it happens again, you can be sure I will.
And as more time goes on, I’m less convinced I backed the right horse in the derby for the ATR Coordinator’s job more than a year ago.