So far, today hasn’t been stellar for me. I got here and everything looked okay, except I realized one of my weekend routines – which I should have checked yesterday – didn’t work right. (Again. *Sigh*)
Then the phone support people wanted me to choke them all. They informed me of this by making things miserable and hard.
And it’s not noon yet where I live.
Well, I can’t punch anyone in the throat, but I tried to politely ask what the alternatives are, and got a lot of nothing. I mean, literally; they said there were no alternatives. So I promptly escalated to the regional support manager.
We’ve had nothing but poor experiences with this company so far at our facility. The decision to work with them came from corporate, of course, so we have no recourse. Our facility is paying something like $10K for a maintenance contract with the support company, only to discover what we need to do to maintain the system…isn’t covered.
Hya-huh?
Well, whatever. Most of the time, the problem with my job is that I internalize everything. I think my boss may be under some pressure from the other business group’s General Manager (which…well, let’s just say I don’t get it, because my boss doesn’t report to that guy), but I’m not really under pressure in this. The IT support team for the GM’s division, maybe; not me.
So anyway, my boss asks me to do this because he has some kind of meet-a-palooza today. I’m trying to help, but the company providing support to us for the phones has been stonewalling us because of some b.s. I don’t even want to go into right now. And of course, I’m at the epicenter because I’m handling it.
I know I can throw it upstream – I’ve done so on the support provider’s food chain – but it would be nice not to have to deal with this kind of poo. So now I have to breathe deep, take some time out, and get my head on straight again. This isn’t my problem. I’m only helping.
But, on the upside, I just ate a sandwich for lunch, made by my loving spouse, with gluten-free bread (it’s an experiment). And that, dear friends, is a big upside. I haven’t done that in more than fifteen years. Mmmm.
Here’s hoping tomorrow’s better.
-jdt-
En*DANE*gered 
Good grief, more phone issues?! It seems like it’ll never end. I’m sorry you’re having to deal with that. 😦
Not “more” so much as “continuing” phone issues. We’re trying to migrate them to a new, portable platform, but the solution isn’t…well, let’s just say it’s not smooth.
Love you madly and I’m so glad you liked the sandwich! 😀
I did love it! Thank you so much for doing it! LTY2!
I’ve run into that type of situation, where the things you wanted out of a provider aren’t actually covered in your contract. And no matter how much I try to get EVERYTHING in writing, there’s always something missed because who can think of everything in advance? *sigh* The take-home lesson is Never Trust the Sales Rep. They will always lie and say that everything is included, and they’re always full of poop.
And the beat still goes on today, Spark. They didn’t get it done again, and now I have to do this yet another day. At least this time I have the time set in writing with their tech. *Sigh* But you’re right – it’s never gonna be like they say, is it?